The Guardian - Life & Style • Jan. 12, 2026, 7:15 a.m.

I have paid two monthly £108 instalments but am now phone-less and out of pocket I ordered a £544 phone from Amazon. A tracking update later informed me that it “may be lost” and I could request a refund.

I pressed the refund option and was directed to customer service, which insisted I wait a week to claim. A week later I was told I needed to file an incident report from the email address associated with my account.

When I complied, the report was rejected as coming from an address that “didn’t meet certain security standards”. Continue reading...

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